Privacy Policy

At The Carlton Palace, your privacy is important to us. This policy outlines how we collect, use, and protect your personal data when you visit or make reservations at our hotel, resort, or restaurant.

1. Information We Collect

We may collect the following information from our guests and website visitors:

• Name, contact number, and email address
• Booking details, preferences, and stay history
• Payment information (secured via trusted gateways)
• Feedback and communication records
• Browser information and IP address through our website

2. How We Use Your Information

Your data is used for:

• Managing reservations and providing our services
• Customizing your stay and dining experience
• Sending booking confirmations, updates, and promotional offers
• Internal analytics and service improvement
• Legal compliance and guest security

3. Data Security

We prioritize data security and implement advanced measures to protect your personal information from unauthorized access, misuse, or disclosure.

4. Cookies

Our website uses cookies to improve your browsing experience and track site performance. You can modify cookie settings through your browser at any time.

5. Sharing with Third Parties

We do not sell or rent your personal information. We may share data only with trusted partners (like payment processors or booking engines) necessary to complete your reservation or as legally required.

6. Your Rights

You have the right to access your data, request corrections, or ask for deletion. To exercise these rights, please get in touch using the contact information below.

7. Changes to This Policy

This privacy policy may be updated periodically. We encourage you to review it occasionally to stay informed about how we protect your data.

Contact Information

If you have any questions regarding this policy, feel free to reach out: